Careful, thoughtful, painstaking use of metrics; clear aspirational goals; intrinsically motivated people with no desire to game the system: all together, a big improvement. “For five years Charlie took it upon himself to create a new workflow system for the tracing center, breaking down each step in the tracing process into equations, doing time-motion… Continue reading Ready, aim, fire! A metrics bulls-eye!
August 2016
Are you being (ob)served?
A large and possibly calamitous financial hole for the aged and infirm at the intersection of two metrics tied tightly to incentives. Flexibility and discretion in the application of rules invites abuse and corruption. Inflexible application produces unintended consequences and invites efforts to game the rules. http://www.nytimes.com/2016/08/07/us/politics/new-medicare-law-to-notify-patients-of-loophole-in-nursing-home-coverage.html?smid=go-share